Data protection (updated 5-24-2019)

 

According to EU-DSGVO for www.carbon-bike-service.com / .eu, social media prescriptions, blog comments, newsletters, messenger services, internal data processing for contract fulfillment etc.

 

1. Scope

This privacy policy is intended to inform the users of this website in accordance with the Federal Data Protection Act, Telemedia Act and EU-DSGVO on the nature, scope and purpose of the collection and use of personal data by the website operator.

jostec - Carbon Bike Service, Jochen Stecher, Schmitten 1, 88279 Amtzell, Germany, phone +49 (0) 7520 9139999, dsgvo (at) jostec.eu

 

The website operator / Carbon Bike Service takes your privacy very seriously and will treat your personal information confidentially and in accordance with the law. Due to the general interpretation of the EU-GDPR on May 25, 2018, we will continuously adapt and revise this privacy policy from the date of the current case law.

Bear in mind that data transmission on the Internet can generally be subject to security vulnerabilities. Full protection against access by strangers is not possible.

 

2. Access data

The website operator or page provider collects data about accesses to the site and saves them as "server log files". These data are basically only used for manual post-mortem analysis, otherwise they are automatically deleted. The following data is logged:

Visited website

Time at the time of access

Amount of data sent in bytes

Source / reference from which you came to the page

Used browser

Operating system used

Used IP address

The data collected are for statistical purposes only and to improve the website. The website operator, however, reserves the right to check the server logfiles retrospectively should concrete evidence point to unlawful use.

 

3. Cookies

This site uses cookies. These are small text files that are stored on your device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website.

Popular browsers offer the preference option of not allowing cookies. Note: There is no guarantee that you will be able to access all features of this website without restrictions if you make the appropriate settings.

 

4. Handling of personal data

The website operator collects, uses and transfers your personal data only if this is permitted by law or if you consent to the collection of data. You agree to the disclosure of your personal data, except in the case of refusal, which are mandatory for contract fulfillment.

Personal information is all information that is used to identify your person and which can be traced back to you - such as your name, email address and telephone number.

 

5. Handling contact information

If you contact the website operator through the offered contact options, your details will be stored so that they can be used to process and answer your request. Without your consent, this data will not be disclosed to third parties, see restrictions under point 13.

 

5.1 You are entitled to correct false data and to block or delete your personal data. This does not apply to offers and order-related data for repairs via e-mail, contact form, WhatsApp or Facebook, these remain stored for 24 months in order to avoid legal claims, e.g. regarding warranty, scope of order, specifications, etc. to clarify. These data are completely deleted within a period of between 24 and 30 months. This does not apply to data with a differing statutory retention obligation (eg retention of data, data to fulfill the tax obligations of the company) You thus consent to the transfer of your personal data to the supervising tax office of the company and the legal retention period of 10 Years (point 12)

 

The privacy policy of our contact and communication options:

phone

Email (Rackspace Limited http://www.rackspace.com/information/legal/privacystatement.php and Open-Xchange https://www.open-xchange.com/privacy/)

Contact form (jotform, https://www.jotform.com/privacy/)

Whatsapp (https://www.whatsapp.com/legal/#privacy-policy)

Telegram (https://telegram.org/privacy)

Facebook (https://de-de.facebook.com/about/privacy/)

 

5.2 Telephone communication. When making a call as an end customer, we do not make contact or save it explicitly. The call list will be deleted within a period of 6 to 12 months. As a returning business customer, we store the phone number with the appropriate company name, Frimen name until canceled.

 

5.3 WhatApp communication, the WhatsApp Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland app is operated by jostec Carbon Bike Service on a separate smartphone. This prevents the app from reading the phonebook and other contact information from non-WhatsApp users. The synchronization of this app is disabled on the smartphone, the chat history is logged only with the phone number. This chat communication with the phone number will be completely deleted with a notice period of 24 and 30 months. (Reason see 5.1). If an order is placed via WhatsApp, the customer will send an e-mail to cbs (at) ostec.eu, with his full name and address, with the subject line: "WhatsApp + (WhatsApp number) required for the order processing of a legally valid contract are.

 

5.4 Telegram - Communication, the app is operated by jostec Carbon Bike Service on a separate smartphone. Telegram stores only information that the app needs to be a feature rich cloud service. Backup is not third-party and does not access contacts. The chat history is logged only with the phone number. This chat communication with the phone number will be completely deleted with a notice period of 24 and 30 months. (Reason see 5.1). If an order is placed via telegram, the customer sends an e-mail to cbs (at) ostec.eu, with his full name and address, with the subject line: "Telegram + (telegram number) required for the order processing of a legally valid contract are.

 

5.5 Shipping addresses and other direct data for processing an order, whether repair or purchase in the online shop are for end customers, e.g. Temporarily pass on the used shipping service providers and deleted after creating the shipping etiquette again. This does not apply to commercial customers whose contact data for further orders are permanently stored until further notice in order to optimize the recurring order process. For tracking, data for tracking, different deletion periods apply depending on the shipping service provider.

Here you will find the privacy policy of our shipping service providers

 

 

5.6 Online-Shop: The sending of order confirmations takes place via the service provider SendGrid, privacy policy under: https://sendgrid.com/policies/privacy/

Order processes are also created via the online inventory management system Billbee. Privacy policy at: https://www.billbee.io/datenschutz/

6. Dealing with comments and contributions

Provided content, blog articles can always be commented on. These comments are publicly available and are indexed by search engines. The specified name and comment will be published together as this will allow the assignment of posts in a discussion. The e-mail address is not displayed and is only used to contact the commentator for administrative purposes, this is not verified when entering. If you leave a post or comment on this website, your IP address will be saved. This is for the security of the website operator: If your text violates the law, it may want to track your identity.

There is no claim to publication of comments. Comments are checked before publication and, if foreign or inappropriate, are deleted administratively. If a subsequent manual deletion of comments is required, a request must be made with a corresponding e-mail address, provided that no thematic connection is destroyed.

 

7. Subscriptions

You can subscribe to both the entire website and follow-up comments on your post. You will receive an e-mail confirming your e-mail address. Besides this, no further data will be collected. The stored data will not be passed on to third parties. You can unsubscribe at any time.

 

8. Google Analytics

This website uses the "Google Analytics" service provided by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) to analyze users' website usage. The service uses "cookies" - text files stored on your device. The information collected by the cookies is usually sent to a Google server in the US and stored there.

On this website accesses the IP anonymization. The IP address of the users is shortened within the member states of the EU and the European Economic Area. This reduction eliminates the personal reference of your IP address. Under the terms of the agreement, which website operators have entered into with Google Inc., they use the information collected to compile an evaluation of website activity and website activity, and provide Internet-related services.

You have the option of preventing the cookie from being stored on your device by making the appropriate settings in your browser. There is no guarantee that you will be able to access all functions of this website without restriction if your browser does not allow cookies.

Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link leads you to the corresponding plugin: https://tools.google.com/dlpage/gaoptout?hl=de

 

Alternatively, by clicking on this link you disable Google Analytics to prevent Google Analytics from collecting data about you within this website. By clicking on the link above you download an "opt-out cookie". Your browser must therefore generally allow the storage of cookies. If you delete your cookies regularly, you will need to click on the link each time you visit this website.

Here's more information on data usage by Google Inc .: https://support.google.com/analytics/answer/6004245?hl=en

 

9. Use of social media plugins / share buttons

This website waives social media plugins for likes until further notice and waits for the case law after 25.05.2018. The buttons in the footer and on the subpages are links to share or at your own request when logging in the social network there to like. For your own protection of your privacy, we generally do not recommend being permanently logged into the social network and only temporarily limited, targeted, to log in.

 

According to the ECJ judgment of 05.06.2018, we point out that Facebook uses cookies to collect personal data in order to process and use them for advertising purposes. If you do not agree, do not follow our Facebook page and / or leave Facebook as a user.

Here you will find the privacy policy of each social network

 

10.Embedding external content

Basically, all content is delivered directly from the server. External content is automatically embedded if it can not be deployed locally. This generally applies to the browser-dependent provision of Javascript / CSS / font data for a consistent presentation of the web content. This data is typically cached and fetched only once. A connection between the individual visits to the website and the reloading of resources is not necessarily given. In some cases, videos can also be embedded in order to access the externally provided source. In these cases, the internet browser of the website visitor sends the corresponding data to the affected external server.

11. Newsletter Subscription

The website operator offers you a newsletter in which he informs you about current events and offers. If you would like to subscribe to the newsletter, you must enter a valid e-mail address.

12. reCAPTCHA

To protect your requests via the internet form, we use the reCAPTCHA service of Google Inc. (Google). The query is used to distinguish whether the input is made by a human or abusive by automated, mechanical processing. The query includes the sending of the IP address and any other data required by Google for the reCAPTCHA service to Google. For this purpose, your input will be transmitted to Google and used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of this service. The IP address sent by your browser as part of reCaptcha will not be merged with other data provided by Google. This data is subject to the deviating privacy policies of Google. For more information about Google's privacy policy, please visit: https://www.google.com/intl/en/policies/privacy/

 

13. Rights of the user: information, correction and deletion

As a user, you, at the request of you, receive free information about which personal data has been stored about you. If your request does not conflict with a legal duty to retain data (eg data retention), you are entitled to correct incorrect data and to block or delete your personal data.

 

14. Change of privacy policy

The website operator regu

larly adjusts the privacy policy and updates it. Should any additional questions arise regarding this privacy policy, please feel free to contact us via the contact form, e-mail or by post.

15. Supervisory authority

The website operator implements the DSGVO to the best of its knowledge and belief. However, if something has been overlooked, or deviate from the current jurisdiction, this asks for direct contact via e-mail to dsgvo (at) jostec.eu. Irrespective of this, a complaint must be submitted to the State Commissioner for Data Protection Baden-Württemberg.

 

Information about data processing in connection with Google Analytics

 

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the person responsible for data processing on this website is located outside the European Economic Area or Switzerland, then Google Analytics will be processed by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as "Google."

 

Google Analytics uses so-called "cookies", text files that are stored on the computer of the site visitor and allow an analysis of the use of the website by the site visitor. The information generated by the cookie about the use of this website by the site visitor (including the shortened IP address) are usually transmitted to a Google server and stored there.

 

Google Analytics is used exclusively with the extension "_anonymizeIp ()" on this website. This extension ensures an anonymization of the IP address by shortening and excludes a direct personal reference. The extension truncates Google's IP address within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The IP address transmitted by Google Analytics within the context of Google Analytics will not be merged with other data provided by Google.

 

On behalf of the site operator, Google will use the resulting information to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the site operator (Art. 6 (1) lit. DSGVO). The legitimate interest in data processing lies in the optimization of this website, the analysis of the use of the website and the adaptation of the content. The interests of the users are adequately protected by the pseudonymization.

 

Google LLC. is certified according to the so-called Privacy Shield (list entry here) and guarantees an appropriate level of data protection on this basis. The data sent and linked to cookies, user IDs (eg user ID) or advertising IDs will be automatically deleted after 50 months. The deletion of data whose retention period has been reached is done automatically once a month.

 

Capturing by Google Analytics can be prevented by the site visitor adjusting the cookie settings for this site. In addition, the collection and storage of the IP address and the data generated by cookies may be objected to at any time with future effect. The corresponding browser plugin can be downloaded and installed at the following link: https://tools.google.com/dlpage/gaoptout.

 

The site visitor can prevent the collection by Google Analytics on this website by clicking on the following link. An opt-out cookie is set which prevents the future collection of data when visiting this website.

 

For more information about Google's data usage, hiring and disagreement options, please refer to Google's Privacy Policy (https://policies.google.com/privacy) and Google's Ads Ads Settings (https: // adssettings. google.com/authenticated).

 

reCAPTCHA

 

To protect your requests via the internet form, we use the reCAPTCHA service of Google Inc. (Google). The query is used to distinguish whether the input is made by a human or abusive by automated, mechanical processing. The query includes the sending of the IP address and any other data required by Google for the reCAPTCHA service to Google. For this purpose, your input will be transmitted to Google and used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of this service. The IP address sent by your browser as part of reCaptcha will not be merged with other data provided by Google. This data is subject to the deviating privacy policies of Google. For more information about Google's privacy policy, please visit: https://policies.google.com/privacy?hl=en